Course Description

Training involves the basic skills associated with Problem Solving and Root Cause Analysis.

The half day version has a focus on the fundamentals of problem solving with an overview of the basic tools associated with root cause analysis and mistake proofing the solutions. The full day version has additional content on the continuous improvement cycles, root cause failure analysis (RCFA) as well as soft skills such as coaching and leadership.

Who should attend (Suitability and application)

This course is designed for Front Line Supervisors who will need to use and coach others on the tools.

Training Content

PDCA and DMAIC – available in full day version

Basics of Problem Solving

Brainstorming, 5 Why’s and Fishbone

Additional Problem Solving Tools

Pareto, Value Added and Waste

Root Cause Failure Analysis (RCFA) – available in full day version

Mistake Proofing the Solutions

TTT, Social Skills and Leadership – available in full day version

Coaching and Discussion – available in full day version

Course delivery details

This training is offered as a half day or full day Awareness and Understanding course.

Includes course material in PDF format, and certificate.

Certification (Degree and Diploma)

Yes – Certificate of participation.